Shipping Policy

Last Updated: October 12, 2026

At Nexwear, we are committed to delivering your orders safely and efficiently. Please review our shipping policy to understand how we process and deliver your purchases.

1. Order Processing Time

Orders are generally processed within 1–3 business days after confirmation. Orders placed on weekends or public holidays may take additional time to process.

During busy periods or promotional events, processing times may be slightly longer.

2. Shipping and Delivery Time

Estimated delivery times depend on your location:

• United Arab Emirates (UAE): 2–5 business days.

• Saudi Arabia: 3–7 business days.

• United Kingdom (UK): 3–7 business days.

• United States (USA): 5–10 business days.

• Other destinations: Delivery times may vary depending on the destination and shipping provider.

These are estimated delivery times, not guaranteed delivery dates. Actual delivery times depend on the shipping provider and destination.

3. Shipping Costs

Shipping fees, if applicable, will be displayed at checkout or communicated before your order is confirmed.

Promotional free shipping may be available on selected products or during special offers.

4. Order Tracking

When tracking is available, we will provide tracking information after your order has been dispatched. Tracking updates may take some time to appear in the shipping provider's system.

5. Cash on Delivery (COD)

Cash on Delivery may be available for selected locations and products. If COD is available, the option and any applicable conditions will be communicated during checkout or order confirmation.

Customers are requested to provide a valid phone number and remain available to receive delivery confirmation calls.

6. Incorrect Shipping Information

Customers are responsible for providing accurate shipping details, including their full name, address, and phone number.

Please contact us as soon as possible if you notice an error. We may not be able to change the shipping address after an order has been dispatched.

7. Delayed or Lost Shipments

Delivery delays may occur due to weather conditions, customs clearance, courier operations, public holidays, or other circumstances beyond our reasonable control.

If your order is delayed or appears to be lost, please contact our customer support team so we can investigate with the shipping provider.

8. Damaged or Missing Items

If your order arrives damaged or contains missing items, contact us within 48 hours of delivery with your order number and clear photos or videos of the issue.

We will review the case and assist with an appropriate resolution in accordance with our Return and Refund Policy and applicable laws.

9. International Shipping and Customs

For international orders, customs duties, import taxes, and other charges may apply depending on the destination country. Any responsibility for these charges will be communicated where applicable and handled in accordance with local law.

10. Contact Us

If you have questions about shipping or delivery, please contact us:

Store Name: bodywise
Email: [admin@bodywise.my]
Phone: [+1(212)5550147]

Thank you for shopping with Nexwear!