Return and Refund Policy

At Nexwear, customer satisfaction is our priority. We want you to feel confident when shopping with us. If you are not satisfied with your purchase, please review our return and refund policy below.

1. Return Eligibility

You may request a return within 7 days of receiving your order, provided that:

• The product is unused, unworn, and in its original condition.

• The product is returned with its original packaging and tags, where applicable.

• You provide your order number or proof of purchase.

2. Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery. Include your order number and clear photos or videos showing the issue. We will review your request and offer an appropriate replacement or refund.

3. Non-Returnable Items

Certain items may not be eligible for return, including:

• Personal care and hygiene products that have been opened or used.

• Products marked as non-returnable before purchase.

• Items damaged due to misuse or improper handling by the customer.

4. Refund Process

Once your return is approved and the returned product has been inspected, we will notify you of the refund decision. Approved refunds will be issued to the original payment method where possible. Processing times may vary depending on your payment provider.

5. Return Shipping Costs

If the return is due to our error, such as a damaged or incorrect item, we will cover the reasonable return shipping costs. For other approved returns, the customer may be responsible for return shipping fees.

6. Order Cancellation

Cancellation requests must be submitted before the order is shipped. Once an order has been dispatched, cancellation may no longer be possible.

7. How to Request a Return or Refund

To request a return, replacement, or refund, contact our customer support team with your order number and a description of the issue.

Store Name: bodywise

Email: [admin@bodywise.my]
Phone: [+1(212)5550147]

We reserve the right to review each request according to this policy and applicable consumer protection laws.

Last Updated: October 12, 2026